Super Nova 30,000 Lumen Flashlight - LIGHTS UP even the darkest corners

1. Refunds for Manufacturing Defects

All of our products come with a standard 1-year warranty for manufacturing defects. If your product shows any issues during this period, we will be happy to offer you a full refund or a replacement, depending on your preference.

2. Refunds for Other Reasons

If you wish to return a product for any reason other than a manufacturing defect, you have up to 30 days from the delivery date to request a refund. The product must be:

• In its original condition, unused, and with all accessories included.

• Free of any signs of wear or misuse.

3. Return and Refund Process

To start the return and refund process, please contact us through WhatsApp or our social media channels. One of our representatives will guide you through the process and provide detailed instructions on how to return the product.

4. Additional Conditions

• The shipping costs for the return will be covered by the customer unless the product is defective.

• Refunds will be processed within 7 business days after we receive and inspect the returned product.

• We will not accept returns of products that are not in their original condition or that are missing important accessories.

5. Products Not Eligible for Refund

Certain products on promotion or special sale may not be eligible for a refund. These products will be clearly indicated on the product page.

6. Extended Warranty

In some cases, an extended warranty may be agreed upon. This will be communicated beforehand through our social media or WhatsApp. If you have a personalized warranty, that will be the one applied to your purchase, and it may be longer or shorter than the 12-month standard.

7. Contact Information

If you have any questions or concerns about our refund policy, we are available to assist you. Please contact us via WhatsApp at +506 6316-4315 or send us a message on our social media channels. We’re here to ensure you have the best shopping experience!